Terms of Sale

COLOR VARIATION:

Natural stone, handmade, partially handmade and machine made terracotta tiles will show some color and size variation. Handcrafted tiles will exhibit a wide range of tone within a given hue or color. The color of the field tile and trim or moldings will vary and color from shipment to shipment will also vary. Other inherent variations include size, thickness and surface texture. Some warping or crazing and crackle may appear on the surface of the tile.
Reclaimed tile customer acknowledges with all orders come from recycled tiles. Each piece was handcraft and finished individually. Every creation is unique because no piece of aged terracotta tile looks like any other. Natural imperfections such as cracks, holes and scratches have been intentionally left untouched to capture the beauty, charm, and patina of the antique terracotta tile.

INSPECTION:

Material should be inspected prior to installation. Exquisite Ceramics will assume NO responsibility for quality variations neither after leaving our warehouse nor after installation. Exquisite Ceramics does not accept responsibility or liability for installation, grouting, sealing or refinishing of any product.

SIZES:

Exquisite Ceramics makes no warranties, express or implied, or guarantees whatsoever, including, but not limited to, warranties against scratching or wear on any tile (natural stone, terracotta tile and hand painted tile), surface, staining or shifting and separation of materials following installation, and is not liable for any variation in straightness, weight or dimension or any irregular markings, voids, veins, fissures, lines of minor separations, geological flaws, and shade or color variations of the Goods, including but not limited to, variations as a result of climate changes.

SAMPLES:

Marble Samples for wholesale customers are $6.00 for 16” and $8.00 for 18” tiles, plus shipping (if necessary). Reclaimed Terracotta Tile and New Terracotta Tile samples are $ 10.00 regardless the size.

HOLD ORDERS:

Orders on HOLD will be automatically released after three (3) days. On special orders, the delivery time starts to count once the deposit/full payment has been received in our offices.

SHIPPING:

All orders are F.O.B. Los Angeles, CA. 90022 unless otherwise agreed upon at time of order placement; Customer is responsible for arranging pick up or shipment with freight carrier. Exquisite Ceramics assumes no responsibility for processing freight claims. All freight claims to be handled by customers with freight carrier.

RETURNS:

Special or custom order products cannot be returned. These orders are non-cancelable.
Non-stock orders purchased by Exquisite Ceramics on the customer’s behalf from independent vendors cannot be returned and orders cannot be cancelled.
Stock items can be returned with prior written authorization within thirty (30) days of receipt. All approved returns are subject to a 30% restocking fee, plus freight to and from the shipping location. We cannot accept returns on tile or stone that is in any way damaged or not in resalable condition. Stock items must be returned in the minimum quantity sold.


FORCE MAJEURE:

Exquisite Ceramics shall not be liable for any delay in delivery or suspension or cancellation of performance hereunder due to any causes beyond its control, including but not limited to, acts of God or government, delays in production or shipping and delays caused by strikes or accidents. In the event of such delay, Exquisite Ceramics’ time for delivery or other performance shall be extended for a period equal to the duration of such delay.

ADDITIONAL
CHARGES:

$35.00 fee will be charged for checks returned by the bank unpaid. Invoices not paid within agreed terms will be charged 1.5 % per month on all unpaid sums, together with such collection fees, legal fees, and court costs as the seller may reasonably incur in the enforcement of the obligations.

PRICE CHANGE:

Prices are subject to change without notice.

Recent Testimonials

“Even that I didn’t find what I was looking for, René made sure to provide me with all the information of where to go to complete my project, the service I received from Exquisite Ceramics was way better than I was expecting considering that, at this time, they didn’t do any business with us. They walked the extra mile anyway.”

Rey Gonzales
Project Manager WJ Lent Contracting Services
Irwindale, CA
View more testimonials...

Product Gallery

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Contact Information

Exquisite Ceramics
1260 Goodrich Blvd.
Los Angeles, CA 90022
Phone: (323) 228 9100
Fax: (323) 784 8555


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Exquisite Ceramics is a specialized supplier of handmade and reclaimed authentic Spanish tiles and stone. We are well positioned to work with interior designers, tile stores, contractors, architects and construction companies of high-end projects.Click to continue...